Frequently Asked Questions
Everything you need to know about your JustFab shopping experience.
How does the VIP Membership work?
As a VIP member, you get exclusive access to styles starting at $39.95. Shop or 'Skip the Month' between the 1st and 5th of each month to avoid a $49.95 charge, which becomes a member credit you can spend anytime.
What is your return and exchange policy?
We offer a 60-day window for returns and exchanges. Items must be in their original, unworn condition with tags attached. Returns for a refund carry a small restocking fee, while exchanges and returns for store credit are free.
How long does shipping take?
Standard shipping typically takes 4-9 business days within the contiguous United States. We also offer expedited and express shipping options at checkout if you need your fashion fix sooner.
How do I find my perfect shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toed sandals, but please check specific style reviews for fit tips.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support PayPal and 'Buy Now, Pay Later' services like Klarna for flexible payment options.
Can I cancel or change my order?
To ensure fast delivery, we process orders immediately. You have a very brief window to cancel an order through your account dashboard before it moves to 'Processing.' Once shipped, orders cannot be modified.